Collection Practices

How can payments be collected?

Once you have received your instalment loan amount, if for any reason you think you will be unable to meet any arranged repayments, or if you think there will be any difficulty repaying any part of your loan, then you must contact the provider of your loan directly as soon as you become aware.

Contacting your lender will provide you with the best opportunity to perhaps reschedule your loan repayments or discuss further options in more detail to avoid adverse action. Changing repayments of your loan amount could incur further charges or interest, the details of which can only be discussed directly with the lender of your payday loan. If no attempt is made to contact your lender and update them on any circumstantial changes or make the lender aware of any difficulty in paying back what you owe; they reserve the right to pass on your details to third party debt collections agencies or organisations that will attempt to recover the debt.

Lenders usually reserve the right to utilise the Continuous Payment Authority to continue to attempt to take payment from your card up to 90 days past your due date. This is only done if it is in line with the terms of your agreement. Please check your own Terms and Conditions on your signed loan agreement for details.


Help with debt

If you are struggling to make your repayments, there are several organisations that offer free debt advice and practical solutions in the UK

Free Debt Advice
Free Credit Report

StepChange Debt Charity – 0800 138 1111
Citizens Advice – search by region for phone number
National Debtline – 0800 808 400
Money Advice Service – 0300 500 5000