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Have questions about our loan products or need assistance with your application? We're here to help.
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Contact Information
Company Details
User Gain International Ltd
Registered No. 165844
FCA Ref No. 789268
ICO Reg No. ZA361186
Office Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Important Information
We are an Introducer Appointed Representative of Nouveau Finance Limited. Nouveau Finance is authorised and regulated by the Financial Conduct Authority (Ref No. 727348).
We are a credit broker, not a lender. All applications are subject to eligibility and affordability checks.
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Need Help With Your Application?
If you're experiencing issues with your loan application or have questions about the process, our team is ready to assist you.
Complaints Procedure
If you wish to make a complaint, please contact us in writing with full details of your complaint. We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 8 weeks.
If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service.